At StarkSouk, we prioritize a professional and respectful approach when ending client partnerships. These guidelines ensure a smooth transition and successful project completion while minimizing conflicts.
Purpose
To outline a clear and respectful process for terminating client partnerships, ensuring project success, and minimizing conflict.
Guidelines
- Notification
- Provide written notice to the client at least two business weeks before termination.
- Reason for Termination
- Clearly state the objective reasons for ending the partnership, avoiding personal comments.
- Final Project Deliverables
- Agree on any outstanding deliverables, ensuring clarity on project status and completion.
- Knowledge Transfer
- Offer necessary documentation and insights for a smooth transition, including project files and reports.
- Final Financial Settlement
- Clarify any outstanding payments or refunds to ensure mutual understanding of financial obligations.
- Confidentiality and Non-Disclosure
- Remind the client of existing confidentiality agreements, which remain in effect post-termination.
- Feedback Opportunity
- Encourage the client to provide feedback to improve future processes and relationships.
- Professional Conduct
- Maintain professionalism and respect throughout the termination process, avoiding negative remarks.