At StarkSouk, we process payments on two specific dates each month to maintain smooth financial operations.
Payment Dates:
If your payment falls on a global holiday (e.g., New Year’s Day), it will be processed on the next business day.
Advance or Project Phase Payments:
Any advance or project phase payment for your project will be processed on the earliest upcoming payment date.
Currency:
Payments are made in your local currency by default.
Bank Account Information:
Please ensure we have your correct bank account details on your side. Incorrect information may cause delays or result in bounced payments.
For Agencies and Studios:
We will only make payments to your company’s bank account. ( Personal accounts will not be accepted. )
For Freelancers:
We will only make payments directly to your bank account. ( Payments cannot be sent to accounts belonging to others, such as family members. )
Timeliness:
We pride ourselves on always paying on time.
Additionally, on each scheduled payment date, we clear all pending payments from the preceding 15 days. If you make purchases on behalf of the company, submit your receipts to our finance team through the preferred communication method, and we will reimburse you.
We understand that life happens and sometimes unforeseen expenses arise. While payments are typically credited on the scheduled dates, we offer flexibility for those who need it. If you require your payment earlier, please submit a request to your finance representative or co-founders, who will coordinate with the payroll team to assist you.
NOTE: At StarkSouk, we understand that unexpected situations can arise—for you and for us. In the rare event of a financial crisis or other uncontrollable circumstances that may cause a delay in the project payments, we will inform you in advance. During such times, we kindly ask for your understanding and support as we work to resolve the situation promptly.