At StarkSouk, we prioritize clear communication and support for our external partners, including agencies, studios, and freelancers. If performance issues arise, we want to ensure that you understand the process for improvement. Below is a structured guide outlining the steps involved in a Performance Improvement Plan (PIP).
1. Identify and Document
When a performance issue is identified, your designated project manager will take prompt action. This may involve:
- Specific Incident: If the problem is linked to a specific incident (e.g., missed deadlines or quality concerns), your project manager will address it immediately.
- Ongoing Performance Issues: If a general performance concern arises, your project manager will address it as soon as possible rather than wait for periodic reviews.
Discussion Steps
During the initial conversation, your manager will cover the following points:
- Problem Identification: Clearly articulate the specific incident or ongoing issue affecting performance.
- Expectations and Action Steps: Outline clear expectations and the specific steps required to rectify the issue.
- Timeline for Improvement: Establish a realistic timeline for addressing the performance problem.
The conversation will be approached with a mindset of curiosity and support, focusing on how you can improve. Your manager will document this discussion and the agreed-upon steps.
2. Revisit and Monitor Progress
Throughout the timeline for improvement, regular check-ins between you and your manager will occur. These sessions serve to:
- Evaluate Improvement: Discuss whether the expected improvements are being realized.
- Adjust as Needed: If progress is being made, continue with the plan; if not, determine what adjustments may be necessary.
After the agreed timeline, a formal one-on-one meeting will be held to assess overall progress:
- Successful Improvement: If performance has improved, the process concludes, and documentation will be updated to reflect this success.
- Continued Challenges: If performance has not improved, the manager will outline the next steps. Options may include extending the PIP timeline if good faith efforts are observed or considering termination if performance remains inadequate.
3. Support Throughout the Process
We recognize that personal or professional challenges can impact performance. If you encounter difficulties affecting your work, please communicate openly with your manager or a designated contact within our team. We are committed to supporting you throughout this process and want to work collaboratively to create a realistic improvement plan that benefits both you and StarkSouk.